Billing, Plans, and Refund Policy
Understanding Your Plan and Billing Cycle ADAcertify offers two core plans: Alert Plan — We scan your website and alert you to accessibility issues. Your team handles the fixes. Billed monthly or annually. Full Service Plan — We scan, fix, and maintain compliance for you. Includes manual remediation by our accessibility team. Billed monthly or…
Frequently Asked Questions (FAQ)
My scan finished but I’m not sure what the results mean. Where do I start? Start with the Critical issues flagged in your report — these are the violations most likely to affect users with disabilities and most likely to appear in a legal complaint. Each issue includes a plain-language description of the problem, which…
How to Add Your Website and Run Your First Scan
Step-by-Step Instructions Log into your dashboard at app.adacertify.io using the email address you purchased with. If the screen asks for a website name, this is the onboarding flow — enter your primary domain and click Continue to proceed to the dashboard. Once inside the dashboard, click Add New Site in the top navigation bar. Enter…
How to Log Into Your ADAcertify Dashboard
Step-by-Step Instructions Go to app.adacertify.io/login in your browser. Use the email address you originally purchased ADAcertify with as your username. If you see a screen asking for a website name or domain, this is the post-login onboarding wizard introduced in a recent update. It appears once per account. Enter your primary website domain and click…
Scan Failed: “Cannot Use Feature, Check Subscription Usage” — How to Fix It
Step-by-Step Instructions Log into your dashboard at app.adacertify.io and go to Account > Subscription in the top right menu. Check your current plan’s scan limit and how many scans you have used this billing period. If you have reached your scan limit, you will need to either wait for your billing cycle to reset or…
How Many Websites Can I Add? Plan Limits Explained
Step-by-Step Instructions Log into your dashboard at app.adacertify.io and click Account in the top right corner, then select Subscription. Your current plan name and site limit will be displayed. Look for the Sites Allowed field. To see how many sites you have already added, go to the main Dashboard. Each site appears as a card…
How to Install the Widget on WordPress, Wix, Shopify, ClickFunnels, and Other Builders
Step-by-Step Instructions Log into your ADAcertify dashboard at app.adacertify.io and go to your site’s Widget Setup tab. Copy the full script tag — it looks like . WordPress: Go to your WordPress admin, install the Insert Headers and Footers plugin, navigate to Settings > Insert Headers and Footers, and paste the script into the Header…
Payment Shows as Failed After Checkout — How to Confirm Your Subscription Is Active
Step-by-Step Instructions Check your email inbox for a purchase confirmation from your payment processor (JVZoo, PayPal, or your card issuer). If a confirmation receipt exists, your payment went through regardless of what the checkout page displayed. Try logging into app.adacertify.io with the email you used at checkout. If your account is accessible and your dashboard…
Agency Plan Setup — Accessing Your Funnel, White-Label Site, and Bonus Deliverables
Step-by-Step Instructions Check your email inbox for your ADAcertify welcome email. This email contains your dashboard login link, a link to the bonus delivery schedule, and your agency onboarding checklist. If it is not in your inbox, check spam and search for adacertify. Log into app.adacertify.io and navigate to the Agency tab in the top…
How to Log Into Your ADAcertify Dashboard (with Screenshots)
See the login screen and dashboard navigation exactly as they appear — with screenshots from the actual product. Step-by-Step Instructions Go to app.adacertify.io/login. Enter the email and password you used when purchasing. You can also click Login with Google if you signed up with Google. If a screen asks for your website name after login,…
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