Step-by-Step Instructions

1. Log into your dashboard at app.adacertify.io and confirm your plan includes Custom Domain. This feature is available on PRO and Agency plans. Check under Account > Subscription.

2. Navigate to Widget Settings in the left menu and click the Custom Domain tab.

3. Enter the subdomain you want to use — for example, widget.youragency.com or accessibility.yourclientsite.com. Click Save Domain.

4. ADAcertify will display a CNAME record you need to add to your domain. Copy this record exactly as displayed.

5. Log into your domain registrar (GoDaddy, Namecheap, Cloudflare, or wherever you manage DNS) and add the CNAME record exactly as shown. DNS changes typically take 15 minutes to 24 hours to propagate.

6. Return to the Custom Domain tab in ADAcertify and click Verify Domain. Once verified, go to Widget Setup and copy the updated script tag that now uses your custom domain. Reinstall this script on your client’s website.

Common Questions

Why do I need a custom domain for the widget?
A custom domain means the widget script loads from your own domain (for example widget.youragency.com) instead of adacertify.io. This improves your white-label presentation and prevents clients from easily identifying the underlying tool.

My domain was not verified after 24 hours.
DNS propagation can take up to 48 hours in rare cases. If verification still fails after 48 hours, double-check that the CNAME record was entered exactly as shown — a single character difference will prevent verification. Some registrars add a trailing dot after the domain target; remove it if present.

Can I use a client’s domain for their site’s widget?
Yes. You can add a separate custom domain per client site. Use a subdomain of the client’s domain (for example accessibility.clientsite.com) for a fully seamless white-label experience.

Troubleshooting

CNAME record added but verification keeps failing: Check that you did not add a full stop or extra characters after the CNAME target value. Also ensure the CNAME is on the subdomain only and not on the root domain.

Site is using Cloudflare — should the CNAME proxy be on or off?
Set the Cloudflare proxy status to DNS only (grey cloud) for the CNAME record during verification. Once verified, you can turn the proxy back on.

✅ Pro Tip: Set up the custom domain during initial client onboarding rather than retroactively — swapping the widget script on a live site later requires the client to update their website code again, which creates unnecessary friction.