Step-by-Step Instructions

1. Log into your dashboard at app.adacertify.io and navigate to the site you want to report on. Confirm a scan has been completed — the Reports tab will be empty if no scan exists for the site.

2. Click the Reports tab in the left menu, then click Generate Report. Select the compliance standard (WCAG 2.1 AA is the default and appropriate for most clients).

3. Customise the report header with your client’s name, website URL, and the date of the report. If your plan includes white-label, you can also add your agency logo.

4. Choose the report format — PDF is recommended for client delivery. Click Download Report to save the file to your computer.

5. To share the report directly via link, toggle on Share Link after generating the report. A unique URL will be created that your client can access without needing to log into ADAcertify.

6. For clients who need ongoing reporting, schedule automatic monthly reports by going to Reports > Scheduled Reports, selecting the site, setting a monthly frequency, and entering the client’s email address. Reports will be emailed automatically.

Common Questions

Can I brand the report with my agency logo?
Yes, if your plan includes white-label. Go to Account > White Label Settings and upload your logo. It will appear on all reports generated from your account.

My client wants to see the issues that were fixed, not just what remains.
Generate a Remediation Summary report from the Reports tab. This shows the before and after scan results side by side, making the value of the remediation visible.

Can I generate reports for all my client sites at once?
Reports are generated per site currently. For large agency accounts managing many sites, contact support to ask about bulk report export options.

Troubleshooting

Report generating but downloading as blank PDF: Try generating and downloading in Chrome. If the issue persists, use the Share Link option and open it in a new tab instead.

Client’s share link has expired: Share links expire after 30 days by default. Return to the Reports tab, find the relevant report, and click Refresh Link to generate a new URL.

✅ Pro Tip: Send your client their first compliance report within 48 hours of completing setup. Seeing a branded, professional report immediately after purchase confirms they made the right decision and significantly improves retention.